[Coco] CoCo Gallery

[Sean]

This is why my hosting center was in my basement!
I went with Covad DSL for several years.  The 'business' level service
was spendy, about $90 a month to get static IP, but every time I
called I actually got a competent person right away, and they didn't
start with "please reboot your router".

Sadly, I had to cancel a year ago due to AT&T's incompetence.  Covad
had amazing service, but AT&T had equally amazingly crappy copper that
they refused to fix.


On Tue, Jun 8, 2010 at 8:47 PM, Aaron Wolfe <aawolfe at gmail.com> wrote:

> FWIW, I have several servers in two different colocation/hosting

> facilities.  I've found that both provide excellent service, with

> helpful and knowledgeable staff available 24/7.  They're always happy

> to take a look at one of my machines or install hardware I've shipped

> to them, etc.  Once a guy even stayed several hours past his shift to

> personally meet and work with an HP tech that was dispatched to their

> site on my behalf.  I won't mention names since you've made it clear

> you don't want to switch, but it's worth knowing that there are still

> some hosting services that provide very good support.  If anyone wants

> to know the companies, email me off list.

>

> On Tue, Jun 8, 2010 at 9:36 PM, Brian Blake <random.rodder at gmail.com> wrote:

>>>  This is the third guy who's asked me Can I Help you during the same phone

>>>> call and I've repeated my password 3 times.  Can somebody there help me?

>>>>

>>>

>>> Welcome to the 21st century. You're lucky that you even got to speak with a

>>> human, despite the fact that it was the wrong one. I've been trapped in

>>> automated phone systems that do not offer me the option I require, and do

>>> not allow me to speak to a real human. And ever tried ringing an actual

>>> branch office? Next to impossible.

>>>

>>>

>>

>> Yeah, just try getting hold of AVG customer support on a phone line...

>>

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