[Coco] torn on getting a coco...

[Mark Marlette]

First off I would like to thank everyone for the kind words of our 
business. I can only recall one other unhappy customer in over 10 
years of business.

Michael,

I can see from your 360k disk drive comment that you really have NO 
idea of what some of the others have already commented on, supply and 
demand. These drives ARE VERY hard to procure. You can still get them 
for $49-$125 from other sources. I could give you some links so that 
you could go tell them their pricing is too high as well. I do have 
DSDD drives but do not sell them bare anymore. You can buy a disk 
drive system which has the SSDD drive upgraded to DSDD. Save us both 
some time, these are heavy, shipping would be more than $20 as I had 
to pay to have the drives shipped in and then made to be function(if 
needed), so we don't want to repeat this thread again.......

I could have not included the service fee of $10 or 12 minutes to 
install and test the 512k. Most customers see the value. I wouldn't 
expect your time to be free, nor should you.

I already explained the $20 fee for double shipping. Go see what it 
costs to have over 1200lbs of CoCo items shipped to a dock via 
freight lines. Then add the cost of current shipping rates. All items 
indicated on the web page + S/H. S=Shipping, H=Handling(PayPal fee). 
Break all of this down in the S/H and it is hardly out of line.

This would be a good opportunity for you to start your CoCo5 project. 
Please keep us posted on your progress.

Regards,

Mark
Cloud-9


At 12/14/2008 03:42 PM, you wrote:
> > There's a sign I've seen behind the counter at certain business
> > establishments that basically says: "The price of our items are
> > dependent upon customer's attitude."  In spite of the rather rude
> > emails that you sent when asking for help with DriveWire, I made it a
> > point to send you a replacement floppy disk when your defective floppy
> > drive screwed up your original.  Yet you have the gall to come on this
> > list and complain about our customer service?  Frankly, you represent
> > the worst kind of customer: one who complains no matter what is done
> > to appease you.
> >
> > To be clear: Cloud-9 is a fun side business for Mark and I.  As a
> > monetary venture, it has its rewards but doesn't compete in any way
> > with our day jobs, and as such, we have the discretion to deal with
> > customers who are kind, courteous and truly appreciative of the
> > services and products we offer.  Rude and overly demanding customers
> > will quickly find themselves on their own, as you have.
> >
>
>Cloud-9's customer service policy folks.  I didn't want a replacement
>floppy, I finally got a replacement rom pak which works fairly well.
>Boisy Pitre, your problem is your attitude that the customer is always
>wrong whether it is price or anything else for that matter.  I don't
>like Cloud-9 because it isn't forward thinking.  Where is Superboard?
>It is nowhere to be seen.  Cloud-9 is still distributing software
>on 5.25" 360k floppies even though most people can't pick those
>up anymore and Cloud-9 is out of 360k disk drives that can read them
>indefinitely.  Even if cloud 9 had 360k drives, they would be $25+ plus
>shipping.  It sounds to me like Boisy and Mark don't take the COCO any
>more seriously than Tandy did, which is too bad.
>
>I don't need all the crap I have gotten for posting the estimate on
>this list which quite frankly wasn't rude beyond stating an opinion,
>a single opinion mind you, that $120 is a fair amount of dough for
>a 512k COCO3.  I didn't give the world access to Mark's paypal account,
>though anyone with a paypal account knows where they can send money to
>him.
>
>It might make more sense to clone the COCO3 than it does to support it
>at this point.
>
>
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